Manager, Knowledge Management - Governance & Standards

Job Overview

We are seeking a Manager Knowledge Management responsible for KM Governance & Standards Lead role will  define, establish, govern & maintain the enterprise KM standards and taxonomy to ensure consistency, usability and findability across GBS, Global Tech and corporate functions and across al KM repositories. Act as Global Process Owner for KM.

The KM Governance & Standards Lead role will partner with functions to manage the end-to-end content lifecycle, ensuring knowledge is reviewed, current, and aligned to enterprise standards.

Duties

• Define, establish & enforce the defined policies and standards across the full KM lifecycle
• Manage the overall knowledge taxonomy and ensure it is effectively integrated into the designated knowledge repositories across all content types . Ensure it enables easy plug in of Gen AI & Agentic AI.
• Ensure KM life cycle mgmt. (incl . version control and content updates) is established and KM remains up-to-date and fit-for-purpose either through timely revalidation of KM Owner, content validity, etc. or according to CSAT/ customer feedback
• Establish CoPs  (Community of Practice) with KM owners and ESM/KM teams in functions to ensure KM is established, maintained and prioritized across all Functions
• Knowledge Management lifecycle
• Define & establish KM bases’ structure and properties in SN and across the enterprise. Establish regular reviews with Functions to ensure KM bases structures are fit-for-purpose with Gen AI and agentic AI
• Conduct recurring reviews and audits with key stakeholders to ensure KM bases are accurate and relevant
• Support the end-to-end KM lifecycle from knowledge creation and publishing to archival and retirement based on the defined standards
• Generate insights from key usage metrics and observed behaviors across the various knowledge repositorie

Qualifications

• Bachelor’s degree required.
• 4–6 years of experience in knowledge management, content governance, service management, or enterprise process support, preferably within a global or shared services environment.
• Experience supporting or executing governance frameworks, standards, or lifecycle processes.
• Strong organizational and follow‑up skills with high attention to detail.
• Ability to manage multiple tasks, track dependencies, and coordinate inputs from multiple stakeholders.
• Clear written and verbal communication skills.
• Familiarity with ServiceNow Knowledge Management or similar enterprise platforms preferred.
• Highly organized, proactive, and adaptable, with the ability to work effectively in a fast‑paced, evolving environment.

Salary Range

The expected salary range for this role is ₹2,222,224.00 - ₹2,962,965.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.